Guide to our Privacy Policy

Kelly Partners Privacy

Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. We will advise you periodically of any changes we make to this privacy policy.

Any privacy information we hold will be governed by the most current Kelly Partners Pty Ltd Privacy Policy.

Our Privacy Policy is based on openness about how we use and protect your information.

We are committed to being open about how we use personal information. Where our documents ask for personal information, we will state the purposes for its use and to whom it may be disclosed.

Why does Kelly Partners collect personal information?

We only collect the personal information we need to ensure that we are able to provide you with the products and services that are appropriate to your needs. The process of providing financial advice may seem simple, but it is the result of carefully gathering all the right details to help us assess a client’s financial situation and goals. In fact, under the law, we have to demonstrate that we know the client and have identified your needs, your objectives and your financial circumstances before we may offer you any advice.

We aim to ensure that personal information we retain about you is accurate, complete and up to date. If you provide us with incomplete or inaccurate information, we may not be able to provide you with advice, products or services you are seeking.

What kind of personal information do we ask for?

Because of the nature of the products and services provided, government regulations and taxation laws, we ask for a range of personal information from our customers.

The type of personal information we may collect can include (but is limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, tax and financial statements and employment details.

Wherever possible we obtain this information directly from our clients through questionnaires or other forms, and from maintaining records or information provided in the course of ongoing financial planning advice or customer service. If necessary, we may also obtain information from other sources.

Some of our insurance services also require us to collect sensitive information. For more details, see the section below "Sensitive Information is subject to greater restrictions".

If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.

How do we use this information and to whom may we disclose it?

The personal information Kelly Partners holds is used for establishing and managing your financial products or services, reviewing your ongoing needs, enhancing customer service and product options and giving ongoing information or opportunities that we believe may be relevant to your financial need and other circumstances.

Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to: Kelly Partners representatives who are authorised to review customer objectives, financial position and needs and from time to time, Service Providers and Specialist Advisors to Kelly Partners who have been contracted to provide specialist, administrative, financial, insurance, personal and other sources.

Other insurers, credit providers, courts, tribunals, and regulatory authorities as agreed or authorised by law. Anyone authorised by an individual, as specified by that individual or the contract.

Generally, we require that organisations outside of Kelly Partners who handle or obtain personal information as service providers to Kelly Partners acknowledge the confidentiality of this information, undertake to respect any individuals right to privacy and comply with the National Privacy Principles and this policy.

Sensitive information is subject to greater restrictions

Some personal information we hold is ‘sensitive’ in that it may relate to a persons state of health and medical history. The Law also restricts the way we use, store and access tax file numbers.

Sensitive information is usually needed for applications for life, sickness and disability insurance and to manage claims on those products. It may also be relevant to loans, finance and other applications.

It is Kelly Partners policy that sensitive information will be used and disclosed only for the purpose for which it was provided, unless the customer specifically agrees otherwise or the use or disclosure of this information is allowed by law. Documents asking for sensitive information will explain this.

Management of personal information

Kelly Partners trains its employees and financial planners who handle personal information to respect the confidentiality of customer information and the privacy of individuals. Kelly Partners regards potential breaches of your privacy very seriously and will impose appropriate penalties, including dismissal.

Kelly Partners has appointed a Privacy Officer to ensure that Kelly Partners management of personal information is in accordance with this statement and the Privacy Act. If you want to contact our Privacy Officer, please use the contact details we have set out below.

How do we store personal information?

Safeguarding the privacy of your information is important to us, whether you interact with us personally by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We may, as a requirement of law, need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you and/or we will securely destroy the records.

How do we keep personal information accurate and up-to-date?

Kelly Partners endeavours to ensure that the personal information it holds is accurate and up-to-date .We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone or via e-mail.

You have the right to check what personal information about you we hold. Under the Privacy Act, you have the right to obtain a copy of any personal information that Kelly Partners holds about you, and to advise Kelly Partners of any perceived inaccuracy. The Privacy Act does set out some exception to this.

How do you make a request?

To make a request, you will need to complete an application form verifying your identity and specifying what information you require. We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

If the information sought is extensive, we will advise the likely cost in advance and can help top refine your request if required.

If you wish to make a complaint

If you consider that any action of Kelly Partners breaches this Privacy Policy Statement or the National Privacy Principles or otherwise doesn’t respect privacy, you can make a complaint.

This will be acted upon promptly. To make a complaint, please telephone us on (02) 9923 0800 and speak to someone in the Wealth Team. If you are not satisfied with our response to your complaint, you may telephone the
Office of the Privacy Commissioners Enquiry Line on 1300 363 992.

How to contact us

To make a general enquiry about Kelly Partners Privacy Policy

Change your personal information

Obtain an application form for access to your personal information.

Phone
Kelly Partners on (02) 9923 0800, speak to either your accountant or ask for assistance from the General Manager – Administration.

Write
Attn. Gerneral Manager – Administration Kelly Partners Pty Ltd PO Box 1764, North Sydney NSW 2059. Email info@kellypartners.com.au

Important information

This information was prepared by Kelly+Partners. To the extent permitted by law, no liability is accepted for loss or damage as a result of reliance on this information. Liability limited by a scheme approved under professional standards legislation.