Net Promoter Score

A Net Promoter Score (NPS) measures how likely clients are to recommend a business. While the Australian accounting industry averages -17, Kelly+Partners leads with a score of +77.

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Why our NPS sets us apart

The average Net Promoter Score (NPS) for accounting firms in the United States is +41. In Australia, it’s as low as –17. At Kelly+Partners, our NPS is an industry-leading +77.

This isn’t just a number—it’s a signal of the proactive advice, long-term value, and exceptional service our clients experience every day. A high NPS means our clients aren’t just satisfied—they’re confident enough to recommend us. 

If you’re looking for an accounting partner with a proven track record of trust and performance, Kelly+Partners is ready to help you take control, grow your business, and protect your financial future—with confidence.

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Reviews from our clients

"Steve and his team quickly and patiently solved a series of issues I had with WorkflowMax and Xero, and provided ongoing support with training for my small team as we adopted this new system for bookkeeping, reporting and accounting. He knows his stuff, has a lovely knack of sharing his knowledge, and I feel enormous trust in his advice."
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Sophie Bartho
Kelly+Partners Brookvale
"Absolutely outstanding! Sharlene Hayward is a professional, reliable, and incredibly easy to work with. Everything was handled with care and attention to detail. Communication was smooth, and expectations were clearly met (and even exceeded!). I wouldn’t hesitate to recommend this account to anyone looking for a trustworthy and top-tier experience. Five stars all the way!"
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Rose Paterson
Kelly+Partners Bundall
"Exceptional service from the Kelly Partners team. They have done our tax returns for a number of years, and the refunds have also been excellent. Returns are completed promptly and to a very high standard. We moved over after a bad experience with another accountant and have not looked back. Highly recommend"
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Jeannine and James Medlock
Kelly+Partners Central Coast
"Michael Atkins has been our accountant for nearly 10 years. Michael is always available to talk and when you leave an email or message we receive our replies promptly. He is on top of all new legislation regarding taxation and always finding a way to maximise our benefits. Michael and the team go out of their way to help however they can. We cannot recommend him enough."
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Zaklina Neskovski
Kelly+Partners Dungog
"Kelly+Partners Griffith have been our accountants for some 20 years. They are excellent to deal with and provide very high-quality financial advice."
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Bob Laing
Kelly+Partners Griffith
"Highly recommend, had a fantastic experience making the entire process smooth and stress-free!"
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Tahlia Lee
Kelly+Partners Inner West
"Sarah and Amy from Kelly Partners Leeton did an incredible job in delivering my tax return that was complex. They also took the time to understand my financial situation and provide some great personalised advice for me. Thanks so much and I look forward to continuing to keep in touch on my finance and tax. Cheers Tim Farrell."
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Tim Farrell
Kelly+Partners Leeton
"Absolutely fabulous! Kelly + Partners goes above and beyond with heart, passion, and professionalism. The team is caring, creative, and genuinely committed to making a difference. Highly recommended for anyone seeking thoughtful, inclusive, and supportive service. Five stars all the way!"
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Julie Anne Ford
Kelly+Partners Maitland
"I have used Graeme from Kelly+Partners for years. By far the most consistent and responsive accountant I have had over the years."
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Daniel Pludek
Kelly+Partners Newcastle
"The team at K+P are extremely knowledgeable and helpful. Having them as our accountants have been the greatest asset to building a business so far. They have provided such actionable and thoughtful business advice and tax strategy. Couldn’t recommend Danny, Peter, Ben & the rest of the team at KP enough!"
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Isabella Zeaiter
Kelly+Partners Northern Beaches
"What impresses me most about Kelly+Partners is their responsiveness and professionalism. I can reach out with a question at any time, and I consistently receive a thoughtful, clear response within 24 hours—often sooner. They take the time to explain things thoroughly and in a way that’s easy to understand. It feels like I am dealing with a true partner who respects my time and genuinely wants to help."
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Kati Dees
Kelly+Partners Norwest
"Great team — knowledgeable, responsive, and always on time. Their advice is spot-on and has made a real difference for my business. Highly recommend!"
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Richard Abercrombie
Kelly+Partners Palm Beach
"I’ve worked with Samantha Hyde from Kelly Partners Pittwater for around ten years now and I honestly can’t imagine navigating tax time, personal or business finances without her. She’s knowledgeable, approachable, and always available when I need her. Sam and her team are the best – professional, efficient, and just genuinely lovely people to work with. Highly recommend!"
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Margie Stewart
Kelly+Partners Pittwater
"Used Kelly+Partners services for over a decade and still happy!"
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Elizabeth Bennetts
Kelly+Partners Southern Highlands
"We have been clients of Kelly Partners for approximately 35 years; one doesn’t maintain such a relationship unless the level of service is A1 in knowledge professionalism ethics and principles; top this up with a friendship that has developed over these years; and one can understand the length of existence in our relationship! We highly recommend this excellent company in the accountancy field for their excellent work and knowledgeable advice! Sol J Michael Managing director P&S Michael Pty Ltd"
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Sol J Michael
Kelly+Partners South West Sydney
"Kelly Partners have always provided next-level service for bookkeeping, taxation and financial planning. They are professional, reliable and efficient. I highly recommend them. Mark Prag is a legend!"
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Jeff Levin
Kelly+Partners Sydney CBD
"Who knew accounting could actually be… fun?!Since teaming up with Alexandra and her incredible team at Kelly+Partners, I’ve gone from confused and overwhelmed to confident and in control. They’ve created an easy, seamless experience that’s taken the stress out of the numbers game and turned it into something I actually understand—and dare I say—enjoy. Alexandra is a total powerhouse. She explains things in a way that makes sense and is always just a call away with solid advice and solutions that genuinely benefit my business. Her team? Absolute superheroes. Capes optional, but efficiency, clarity, and kindness guaranteed. If you’re after accountants who treat your business like their own, guide you with honesty, and make finance feel less like a chore and more like a strategy session—you’ve found them. Highly recommend!"
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Aimee's at Anna Bay
Kelly+Partners Taylors Beach
"Have had excellent service over the years."
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Joe Mercieca
Kelly+Partners Western Sydney
"Kelly+Partners are so professional and provide the right advice at right time. I fully recommend them to whoever looking for a trusted experienced accountant."
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Kourosh Kianfar
Kelly+Partners Wollongong
"Kelly Partners have been my accountants for a number of years now and always deliver a professional and rewarding approach to my business."
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Ben Krahe
Kelly+Partners Melbourne CBD
"Recently started working with Danny, Peter, Tommi and the team at K&P for company/trust advice and have been beyond impressed by their knowledge, expertise, responsiveness, professionalism and genuine vibe. Would highly recommend them and their services 10/10. Thank you team!"
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Pahlia Kenny
Kelly+Partners Northern Beaches
"Professional and helpful. A great service all round. Thank you to Ian Fernandez and all the team at Norwest."
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Brendan Vella
Kelly+Partners Norwest
"Expert advice, always looking out for my small business, gets stuff done on time and within budget, and is why I have stayed with Scott, Kristen, and Co. at Kelly+Partners for more than a decade. They know what I need without me having to ask for it, and are really a group of professionals you can shake hands with once and trust with your financial matters for a lifetime."
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Tony Willenberg
Kelly+Partners Central Coast
"Always available when needed, great at explaining complex tax matters, manage my finances efficiently and effectively."
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Kate Crawford
Kelly+Partners Sydney CBD
"Kelly and Partners, Griffith, NSW have been our accountants for some 20 years. They are excellent to deal with and provide very high quality financial advice."
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Bob Laing
Kelly+Partners Griffith
"Kelly + Partners Accountants are very professional, friendly and give such an individualised service. Kirsten the receptionist makes you feel very welcome and ensures your information and messages gets to the right person. I love dealing with Kelly + Partners."
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Kelly Hunter
Kelly+Partners Bundall
"Thank you Lauren and the team for your help and support. Super friendly and easy to talk to."
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Jon Napier
Kelly+Partners Oran Park
"I would like to thank Paul & Ian for their outstanding service over the past 11 years. At all times they have given their best efforts and work with a great energy and attention to detail. They have always provided tremendous support and excellent advice to my business and my family. I highly recommend Paul & Ian and the team at Kelly Partners"
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Shane Vincent
Kelly+Partners Norwest
"Kelly Partners were the incumbent accounting firm of the organisation that was integrated into our company. I was very impressed with the service levels, professionalism & competency. In addition, handling extra requests required from our reporting structure. They also supported the business on the ground in the existing accounting software which eased pressure at month end. I really enjoyed working with all the team."
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Bree Denton
Kelly+Partners Central Coast
"I have recently started a small business in which Steve has been my accountant 5 years prior to starting. Steve has given me nothing but the best advice since starting this new venture and has helped us out incredibly. I am based in Melbourne and he literally flew down to show me how to use Xero and work on my business. Cannot recommend Steve and the team at Meritous enough."
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Joel Magan
Kelly+Partners Brisbane CBD
"It's lovely to be able to call and speak to the same people whom I have dealt with for so many years.Sharlene, Emily, and Kirsten. They are always happy to listen to my request and help me sort it out in a quiet efficient professional manner. Such a pleasure having these ladies looking after my tax affairs. My mind is at ease. Changing to kelly partners has been easy. It didn't disruption our working relationship at all. Thank you ladies keep up the friendly communication. Much appreciated..."
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Anna Ballas
Kelly+Partners Bundall
"Great service from Ryan and his team. Always have the right advice in a timely fashion. I have no hesitations in recommending them as a trusted Accountants."
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Adrian Roach
Kelly+Partners Maitland
"I'm very appreciative of the team at Kelly+Partners Accountants. Since starting the SMSF, they have been incredibly supportive in assisting me at meeting all my obligations. They are always very friendly and happy to take the time in explaining processes to me. I'm always happy with their efficient service and guidance, particularly at the end of the financial year. I'm definitely staying with the Kelly+Partners team. Thank you."
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Chris Grasso
Kelly+Partners Inner West
"The service and advice from Peter and the team has been outstanding. We can't recommend them highly enough."
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Daniel Andrew
Kelly+Partners South West Sydney
"Kelly Partners Northern Beaches are the best, they go above and beyond for you and support you every step of the way with your accounting needs. I honestly wish I found them sooner - their customer service is nothing short of amazing and their professionalism is second to none. Also a huge shoutout to my accountant Bianca, she’s been so helpful and informative from start to finish. Highly recommend! :)"
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Bianca Dovey
Kelly+Partners Northern Beaches
"I have utilised the services of Kelly Partners (Sydney) for over thirty years. With the expertise of Barry Frank and more recently Partner Ming Lew, supporting my small business, super fund and providing family tax advice. I have no hesitation in recommending this firm, and particularly these professionals, to provide efficient and cost-effective consulting support for all your accounting and taxation needs."
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Neil Docherty
Kelly+Partners Sydney CBD
"I've been a client of Kelly Partner's for over a decade. In this time I have found the entire team to be professional and attentive, while also providing unmatched accounting and wealth creation advice. I am constantly recommending friends and family to Kelly Partner's. When you find a great accountant, stick with them"
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Matthew Fraser
Kelly+Partners Norwest
"Have the time to answer questions, give us advice, very punctuality and very professional for all of our work"
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Mega Works constructions Pty Ltd
Kelly+Partners Western Sydney
"I have been a client of this accounting firm for over 30 years. They have always been a great help in my business and personal accounts and I have relied on them to give me the best advice possible."
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Jennifer Price-Pereira
Kelly+Partners Wollongong
"Professional expert advice with tax planning, helpful and friendly team."
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Lee Longford
Kelly+Partners Leeton
"David and Michelle and the team at Kelly+Partners Rozelle are the only people we trust with managing the accounting demands of our business. The team are experts in their field and are always professional, personable, and efficient with their services. Thank you for everything you do for us!"
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Pia Sims
Kelly+Partners Inner West
"Scott and Lachlan have been looking after my accounting for several years now. Both business and personal. By far the most knowledgeable accountants I have dealt with, with a real personal approach. They’re professionalism and genuine care to do the best and right thing by their clients gives me confidence moving forward with them. Scott and Lachlan are always available when required and I could not recommend them any higher!"
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Brady Harris
Kelly+Partners Norwest
"We’ve been using Kelly and partners for years and are very happy with the service provided"
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Sara Gauci
Kelly+Partners Inner West
"David, Michelle and the team are very personable and knowledgeable. They provide a great, efficient service. Highly recommend!"
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Arline Concha
Kelly+Partners Inner West
"Professional, capable, efficient, accurate - and lovely people to work with as well. Highly recommended"
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Clare Crawford
Kelly+Partners Sydney CBD
"Scott Coombes assisted with a recent company buyout situation and was extremely knowledgeable and professional. He also provided assistance to my solicitor in regard to the buyout details and how to best structure them for tax purposes. I would highly recommend Kelly Partners and Scott Coombes."
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Tracey Anderson
Kelly+Partners Norwest
"They provided excellent strategies for Accounting as well as future planning and wealth management as a SME Director I recommend Kelly Partners in Particular Scott Coombes without hesitation"
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Fred Paikan
Kelly+Partners Norwest
"I have been a client of this accounting firm for over 30 years. They have always been a great help in my business and personal accounts and I have relied on them to give me the best advice possible."
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Jennifer Price-Pereira
Kelly+Partners Wollongong
"My business, Lurline Recruitment, has worked with Kelly+Partners since inception. They have been with us every step of the way, handling all the usual business accounting matters and best of all providing excellent service. We specialise in recruitment for the Food Ingredient, Flavours, Beverage, Nutraceutical, Personal Care industries in technical, sales, marketing and management roles. Our solid growth and success has been influenced by the advice provided by Kelly+Partners. thank you"
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Judy Law
Kelly+Partners Wollongong
"Kelly+ Partners Inner West have been very professional and accommodating over the years. The best part of their service is they work with you to get the results!!"
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Fabian Matuszewicz
Kelly+Partners Inner West
"I have been with Kelly+Partners for close to 20 years and have found them to be honest and very helpful over this time."
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domenico pizzingrilli
Kelly+Partners Central Coast
"The service and advice from Peter and the team has been outstanding. We can't recommend them highly enough."
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Daniel Andrew
Kelly+Partners South West Sydney
"Steve and the team at Mukiwa have made our work like so much easier since coming across to them from another accountant. They have been very thorough and across everything. It has been a great experience working alongside them. Can't recommend highly enough!"
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Jake Blumanis
Kelly+Partners Brookvale
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